Don’t Just Call Me A Hero – What the Frontline Needs From Its Leaders

Jay Kaplan, MD, FACEP

Medical Director of Care Transformation
Jay Kaplan

Dr. Kaplan is Medical Director of Care Transformation and Director of the Be Well Center for LCMC Health in New Orleans, LA.  He is Clinical Associate Professor of Medicine, LSU Health Sciences Center, and an attending physician and academic faculty for the Emergency Medicine Residency at University Medical Center New Orleans.  Dr. Kaplan is a past President of the American College of Emergency Physicians and current national faculty for ACEP, as well as a member of the National Academy of Medicine Action Collaborative on Clinician Well-Being and Resilience.  Dr. Kaplan is past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America (now Vituity).

A graduate of Harvard College and Harvard Medical School, Dr. Kaplan was recently named the 2021 John G. Wiegenstein Leadership award winner; this is the highest award of the American College of Emergency Physicians and it is given for outstanding contributions to the College.  In years past Dr. Kaplan was named ACEP’s Outstanding Speaker of the Year (2003), and in 2007 Studer Group honored him with their Physician Fire Starter Award.  Other honors include the Grace Humanitarian Award of the Thomas Jefferson University Hospital Department of Emergency Medicine (2011), the University of Maryland Department of Emergency Medicine Outstanding Leadership in Emergency Medicine award (2014), and a Letter of Commendation from ACEP in September 2018.

As an international speaker and facilitator, Dr. Kaplan has presented to and coached hospital and physician leaders, medical groups, emergency departments, and individual physicians for more than 25 years.  His approach remains tactical and directed toward improved outcomes, emphasizing the importance of teamwork.

Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.