Dr. Robert Lloyd is Vice President at the Institute for Healthcare Improvement (IHI) and a Senior Improvement Advisor. Dr. Lloyd provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards, and building capacity and capability for quality improvement. He also serves as lead faculty for various IHI initiatives and demonstration projects in the US, the UK, Sweden, Denmark, Norway, New Zealand, Australia, Qatar, Saudi Arabia, Dubai, and Africa. Before joining the IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oak Brook, IL). He also served as Senior Director of Quality Measurement for Lutheran General Health System (Park Ridge, IL), directed the American Hospital Association’s Quality Measurement and Management Project (QMMP), and served in various leadership roles at the Hospital Association of Pennsylvania. The Pennsylvania State University awarded all three of Dr. Lloyd’s degrees. His undergraduate degree is in sociology, his master’s degree is in regional planning and his doctorate is in rural sociology.

Dr. Lloyd has addressed over 7,000 national and international meetings of professional groups and associations. Over 400,000 participants from the US and abroad have attended his classes and presentations on quality improvement. He currently serves as faculty for the Harvard School of Public Health and has taught for the American College of Healthcare Executives, the American Society for Quality (ASQ), the Pennsylvania State University Health Administration Program (Harrisburg, Campus), The University of Wisconsin’s Graduate Program in Administrative Medicine, the University of Chicago’s Graduate Program in Health Management, the Healthcare Forum, the International Quality, and Productivity Center, the American Health Information Management Association, the Joint Commission, the Group Practice Improvement Network, the Ontario Hospital Association, the Vancouver BC Quality Forum, the Medical Group Management Association, the BMJ European Quality Forum (London, Barcelona, Berlin, Amsterdam, Goteborg, Paris, and Kuala Lumpur), and numerous QIOs around the US. Dr. Lloyd has also presented his seminars on statistical thinking to physicians and administrators from the Federation of County Councils in Stockholm and Jonkoping, Sweden, to leaders of the National Health Service throughout the United Kingdom and New Zealand, and to patient safety leaders throughout the UK, Denmark, South Africa, India, and Ghana.

He has published numerous articles, chapters, and reports on a wide range of topics including QI theory and implementation, measurement and statistical methods, clinical outcomes, customer satisfaction, information systems, and parish nursing.

Dr. Lloyd is co-author of the internationally acclaimed book, Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications (American Society for Quality Press, 2001, 7th printing). His most recent book, Quality Health Care: A Guide to Developing and Using Indicators, 2nd edition (Jones and Bartlett Publishers) was released in 2019.

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