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Executive Director of Quality & Patient Experience – Vituity
Adult Hospitalist – CommonSpirit Sequoia Hospital, Redwood City, CA
Dr. Mehta is a board-certified internal medicine physician working at Common Spirit Health system in Redwood City, California. As the Executive Director of Patient Experience for Vituity, Dr. Swati Mehta leads Patient Experience programs designed to help health systems deliver world-class care to greater than 6 million patients across the United States. She has a breadth of unique qualities including an expert in the healthcare customer experience vertical and a subject matter expert on Patient Engagement.
Swati is a member of the Executive Physician Council for Beryl Institute, an international organization for patient experience excellence. She is the Chair of the Executive Patient Experience council for the Society of Hospital Medicine and is an executive board member of Bay Area Chapter, S.H.M., and a member of the Press Ganey’s Chief Experience Officer council. She specializes in dynamic, engaging keynote presentations which serve to bridge patient, provider & health care system experience in order to deliver excellent care & improve clinical outcomes.
She is a recognized expert on patient experience excellence, organization culture & change, and sustaining high performance in healthcare. Swati oversees patient experience programs, deployment of real-time patient feedback & service recovery tools, and provides hands-on communication skills training for providers, nurses, and hospital care teams. She is the creator of the 6H Framework for patient connection.
Prior to joining Vituity, Dr. Mehta completed her Internal Medicine training (MD) followed by a Fellowship in Nephrology, Hypertension & Kidney Transplant at NYPH-Weill Cornell & Columbia Medical Center. In her 3 years as a Medical Director of a 500-bed Level II Trauma Center hospital in Oregon, she led multiple teams and developed processes to improve patient engagement showing measurable and long-lasting results.
