Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor
Sonia Rhodes is the founder and CEO of The Experience Lab – an incubator of ideas and an accelerator of action – bringing Experience design and cultural transformation principles to the health care industry. The Experience Lab partners with visionary health care systems and executives to imagine, design, and bring to life a new kind of health care Experience for team members, providers, patients, and guests and is home to Inside Out –The National Experience Transformation Collaborative.
Sonia is a pioneer in the realm of health care Experience Design, leading the way in the industry for more than 20 years. At Sharp HealthCare, a San Diego, CA-based not-for-profit- health system, she was the nation’s first health system executive to lead organizational Experience transformation. Sonia conceived, launched, and led the strategy, architecture, and implementation of The Sharp Experience – an organization-wide culture and Experience transformation endeavor spanning Sharp’s 30 locations and 18,000+ team members. By incorporating Experience design principles at every level, Sharp garnered unprecedented results – increasing market share, net revenue, team member/provider/patient engagement, and improving quality and safety outcomes. As a result, in 2007 Sharp HealthCare earned the Malcolm Baldrige National Quality Award – the nation’s highest presidential honor for organizational excellence. Sonia created and led Sharp’s corporate university, designing a comprehensive learning platform for educating and developing more than 1,500 leaders and 18,000 team members and she also led Sharp’s system-wide consumer strategy, marketing technologies, research endeavors, and documentary storytelling.
Sonia is an acclaimed national speaker, executive producer of STIR, A Collision of Uncommon Concepts and Conversations, co-author of The Complete* Guide to Transforming the Patient Experience (HCPro, 2009), and an Emmy award-winning producer of the television documentary series, Stories of the Sharp Experience. In addition to her passion for creating a more human health care Experience, Sonia donates her time to various non-profit health and education boards.