The practice of gratitude can deliver tangible results in any healthcare organization. In this session, Jake Poore, an expert in building world-class cultures, will explain why creating a culture of gratitude leads to loyalty from leaders, employees, and patients. You’ll learn practical tools for operationalizing the practice of gratitude, as well as tips and examples for expressing gratitude regardless of your role or level in the organization. Using a variety of compelling stories, real-life video examples, and insightful teaching points, this session will grab your attention from the start and hold it until the very end! You’ll walk away with a fresh perspective and brand-new ideas for practicing gratitude as part of your daily routine.