Summary

There is an epidemic of bullying and incivility in healthcare that not only affects morale and retention, but it also affects patient outcomes. The problem is that leaders do not always understand how to deal with the bad behavior of their employees, especially the employees who are so clinically competent. Therefore, they often do what’s comfortable – they do nothing. As a result, we are hemorrhaging really great employees and harming the very patients whom we’re serving.

We can no longer afford to use silence as a strategy.

In this presentation healthcare leaders will learn practical tools and strategies they can implement immediately to address disruptive behaviors that undermine a culture of safety and respect in their organizations.