Summary

It has been a tough year for those on the frontlines of health care. While health care workers appreciated being called heroes for their commitment and dedication during the early days of the pandemic, what they needed then and need now can be summed up in 5 statements: Hear me; Protect me; Care for me; Prepare me; Support me. And those requests will not end when the pandemic is “over”.

Learnings from rounding on more than 80 hospital units and service lines of 6 hospitals during the past year will be shared, as well as tips and tools to best help your leaders and staff stay resilient and well.