Employees and patients need fast, meaningful change, but first you have to find and kill some gnats!

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Trauma: “I’m Fine!”
Lyn Ketelsen
KLK Leading Change Inc.


Healthcare has proven we can change fast. Even overnight when there is compelling reason to do so. Our patients and employees are desperate for fast meaningful change, and they need to be kept involved in making it happen. Gnats are tolerable for short periods of time but if you get stuck in a swarm of gnats you can Lose. Your. Mind!  This session will help you understand what are the proverbial gnats, or irritants, to patients and employees, and how to exterminate them.

Employee EngagementPatient Experience