The health care Experience has touched everyone in some way this past year. The pandemic has helped to vividly spotlight what matters most in health care. This moment is calling us to do and be more—to do everything we can, as individuals, as institutions, and as an industry—to create the kind of health care Experience our team members, providers, patients, and guests desire and so deserve.

Are you ready to think big about the health care Experience and experiment with becoming an Experience designer for your organization? If so, welcome to The Experience Lab. Let’s dream, design, and change everything for the better!